Terms & Conditions Of Sale

The following terms and conditions of sale applies to products purchased  http://egotique.com, belonging to Lab.Alc snc based in Arezzo (AR), via Tresto and Trieste, 169 - Italy.


The customer, by sending electronic confirmation of the order, unconditionally accepts and agrees to comply in its dealings with Lab.Alc snc - from now Egotique - the general and payments conditions, declaring that he has read and accepted all the information provided to him under the rules mentioned above, and also recognizing that Egotique does not consider itself bound to different conditions, unless previously agreed in writing.


These terms and conditions of sale must be examined online by http://egotique.com site visitors before they confirm their purchases. The submission of the order confirmation implies full knowledge of these terms and their full acceptance.
The customer agrees and undertakes, once the purchasing process online, in print and keep these general conditions of sale, already examined and accepted during the process of purchase, in order to fully satisfy the conditions laid Articles. 3 and 4 of Legislative Decree n. 185/1999.


Purchases of products, available as illustrated and described online in the respective pages, is made by the customer at the price specified therein, to be confirmed when placing your order confirmation, in addition to delivery charges as specified.
Before confirming the purchase, the customer will be shown the unit cost of each product chosen, the total cost when buying multiple products and their delivery charges.
Upon completion of the transaction, the customer will receive an email message containing the date and the total amount of your order (if the order is paid by credit card).


Payment for the products purchased can be made by the customer at the time of the confirmation of order by using one of the credit cards indicated online, or in advance by bank transfer.

Payments by credit card and PayPal
Egotique through service PayWay and PayPal accept all major credit cards. The credit card payment method is the most comfortable, convenient, and recommendeded as it reduces the time required for order processing.

The transaction takes place online via the secure systems of PayPal and PayWay and no information relating to credit cards is transferred to Egotique. The order data is transmitted encrypted through SSL system (Secure Socket Layer) on the server to ensure security of data transmission according to current regulations.
Payment by bank transfer
Payments can be made by bank transfer to the bank account references that will be provided to the client with the order confirmation. The order will not processed until the payment is received, assessed and collected through our banking system.


Products purchased will be delivered to the address specified by the customer. The delivery of products may only occur during all working days and can be divided into multiple shippings, without incurring liability for Egotique.
Egotique, in case of loss or non-delivery, is solely responsible for the goods shipped by courier that provides tracking of the shipment.
At the time of delivery, the customer must verify that the package is intact, there are no signs of tampering, nor is wet or otherwise damaged.


Products purchased through the site http://egotique.com are subject to discipline, as applicable, referred to in Legislative Decree 02/02/2002 n. 24 (OJ No. 57, 8.3.2002) on sales contracts and warranties relating to consumer goods and, although not expressly mentioned, the specific provisions provided for by the Civil Code.

This guarantee will apply to products that present lack of conformity and/or malfunctions not evident at the time of purchase, provided the product is used correctly and with due diligence and that in respect of its destination and as provided in any technical documentation, compliance with the various operational rules set out therein.
The above warranty will not be applicable in case of negligence, carelessness in the use and maintenance of the product. The guarantee is personal and will apply only to the original buyer, being restricted to direct customers and not to dealers, resellers, etc..
Any malfunction of the products must be reported within ten (10) days of receipt of merchandise. The written report must be attached by the customer upon shipment of the defective product.
The product even if defective, to be replaced shall, upon return, be complete with packaging and all accessories, and any documentation received from the customer at the time of purchase. The shipment of the product without the original packaging, accessories, and any documents referred to above, prevents Egotique replacement of the product itself.
The return deliveries shall be made to the following address:
Lab.Alc snc
Via Trento and Trieste, 169
52100 Arezzo (AR) - Italy
Egotique reserves the right to verify the actual defects claimed by the customer and make the replacement until after the inspection. The request will be processed only if the parcel will be returned the following documents: number and order date and a brief description of the defect.
The costs of returning goods to the sender instead are paid by the customer.


Purchases made on http://egotique.com site are governed by Italian law on mail order. If you received an item that does not satisfy you, you have 10 days from the date of delivery to exercise the right to withdraw and the option of returning the product. We will accept without hesitation the return of any item, provided it in perfect conditions and has not been used, refunding the full amount (except the costs of packing and shipping, as required by Italian law).
The returns must be shipped at the following address:
Lab.Alc snc
Via Trento and Trieste, 169
52100 Arezzo (AR) - Italy


This agreement is governed by the laws of the Italian state. Any dispute concerning the validity, interpretation or execution of this contract, jurisdiction will be the forum of Arezzo.